Building environmental data maturity across a complex retail and hospitality group.
As ESG expectations rise across the retail and hospitality sectors, organisations with complex, multi-brand operations often struggle to transition from fragmented reporting to decision-ready insights. The client engaged TCC to establish a robust environmental baseline, strengthen internal capability, and translate ESG data into a practical roadmap aligned with group and regulatory requirements.
Starting point
The client was at an early stage of its environmental reporting journey, operating across a diverse portfolio of retail, warehouse, and food-and-beverage brands. While there was a strong intent to advance ESG performance, environmental data was fragmented, largely manual, and inconsistently tracked across sites and departments.
Key metrics required by group-level reporting and emerging regulations were not yet institutionalised, ownership of ESG data was unclear, and insights were rarely translated into strategic or operational decision-making. This limited visibility into where the organisation’s most material environmental impacts were occurring and where action would be most effective.
How we engaged
We worked with the client through a phased, iterative process combining stakeholder alignment, baseline data collection, performance analysis, and strategy development. We engaged teams across the head office, warehouses, and brand operations to define core environmental KPIs, train data partners, and establish consistent data collection and reporting protocols.
Environmental performance was analysed across water, waste, energy, and fuel at corporate, operational, and initiative levels, supported by dashboard development and structured prioritisation tools. Alongside analysis, we focused heavily on capacity building, clarifying roles, governance structures, and opportunities for system integration with existing finance and operational platforms.
What Changed
The engagement resulted in the client’s first unified environmental baseline, providing clear visibility into material impacts, data gaps, and performance variation across brands and sites. The organisation gained a scalable KPI and dashboard framework aligned with external requirements and recognised standards, along with clearer ownership, improved data quality, and stronger internal capabilities.
Most importantly, ESG data shifted from a compliance exercise to a management tool. The client now has a prioritised roadmap to strengthen environmental performance, embed ESG into routine decision-making, and move from a reactive reporting model to a more resilient, strategy-led approach.